Designing Alerts to Direct Attention
Many of the alerts monitoring systems send us are primitive capture events lacking useful context that can aid our response. In this presentation I discuss joint cognitive systems, humans’ executive functions, and recommend ideas that challenge the audience to think about designing their alerts to support humans’ mental abilities.
A long form version of this topic is available in my post Designing Alerts to Direct Attention.
Monitorama BAL 2019 - Ryan Frantz - Designing Alerts to Direct Attention from Monitorama on Vimeo.
The following papers and books influenced this presentation and are well worth a read (or several):
- Thinking in Systems
by Donella Meadows
- After reading that book I wrote up my thoughts in Systems Thinking in Practice.
- The Alarm Problem and Directed Attention Dynamic Fault Management by David Woods
- Cognitive Systems Engineering: New wine in new bottles by Erik Hollnagel and David Woods
- Designing for Joint Cognitive Systems by Erik Hollnagel
- Joyce Cooper-Kahn and Dr. Laurie Dietzel on executive functions.