Ryan Frantz
Managers Should Perform Maintenance
IT managers should, from time to time, participate in routine maintenance events. I just did and I learned a lot. In brief, I made the following 3 observations:
  1. Maintenance events suck!
  2. Checklists need to be reviewed and updated often.
  3. You're only as good as your tools.

So? What to do?

First, I'm going to make sure my team is well stocked with refreshments and snacks during maintenance events. They need something to take the edge off. Second, we're going to make it a post-maintenance task to update the checklist based on a postmortem analysis of the event. Third, we're going to find better tools to replace what doesn't work.

And finally, I'm going to take my team to lunch next week to thank them for their continued efforts.